Terms of Service

1. The agreement

FloorCoach is operated by Royer LLC, a Georgia limited liability company (“FloorCoach,” “we,” “us”). These Terms of Service form a binding agreement between Royer LLC and the organization that subscribes to or uses the service (“Customer,” “you”).

You accept these terms by creating an account, accepting an invitation, signing an order form or founding-customer offer, or using the service. If you accept on behalf of an organization, you represent that you are authorized to bind it. If a signed order form or written agreement between us conflicts with these terms, that document controls for the conflicting term only.

Our Privacy Policy is part of this agreement.

2. The service

FloorCoach is a hosted application for floor operations and compliance recordkeeping — configurable workflows for receiving and OS&D, cycle counts, safety walks, near-miss reporting, in-process QC, BOL verification, maintenance work orders, shift handoff, SOP attestation, and audit-pack assembly — together with an AI Compliance Coach that answers questions by quoting regulatory text with citations.

We may add, change, or remove features. We will not materially degrade a core capability you are actively using without notice to your account administrators.

3. Accounts, organizations, and users

Your subscription covers one organization and the sites within it. You administer your own users — you invite them, assign their roles, and remove them. You are responsible for what your users do in the service and for keeping credentials, signing PINs, and device pairings secure.

You are responsible for telling your workers that their activity in FloorCoach is recorded, and for obtaining any consent your jurisdiction or your labor agreements require before they use it. We give you the tooling; the employment relationship is yours.

You must be at least 18 years old to use FloorCoach. Do not create accounts for minors.

4. Your data stays yours

You own your Customer Data. Customer Data means everything you and your users put into the service or generate through it — workflow submissions, photos, signatures, findings, corrective actions, uploaded SOPs and documents, site and personnel records, and the audit records built from them.

You grant us a limited, non-exclusive license to host, process, transmit, display, and back up Customer Data solely to provide, secure, and support the service for you, and to comply with law. That license ends when the data is deleted.

We do not sell Customer Data. We do not use Customer Data to train AI models, and the AI providers we use are engaged under terms that do not permit them to train on it either. We do not use Customer Data to build features for other customers, except in the form of aggregated, de-identified statistics that cannot reasonably be linked back to you, your sites, or your people.

How Customer Data is handled in detail — what we collect, who processes it, and how long it is kept — is in the Privacy Policy. Our security posture is described at /security.

5. FloorCoach is not a compliance authority

The Compliance Coach quotes regulatory and standards text and cites its sources. We verify corpus content against official public sources and re-verify it on a schedule, but regulations change, official sources change, and AI systems can retrieve or present the wrong passage. Verify anything you are going to rely on against the official source before you act on it.

You remain solely responsible for your regulatory compliance, for the accuracy of records you submit to auditors or regulators, and for the safety of your operation. Nothing in the service creates a professional or advisory relationship.

Electronic signature and audit-trail features are built to support 21 CFR Part 11-style recordkeeping practices. Whether your overall implementation satisfies Part 11 or any other regime depends on your procedures, your validation, and your controls — not on our software alone.

6. Acceptable use

You and your users may not:

• reverse engineer, decompile, disassemble, or attempt to derive the source code, models, prompts, or underlying methods of the service, except where that restriction is unenforceable by law;
• copy, scrape, bulk-export, or systematically extract the regulatory corpus, its curation, its citations, or Coach outputs, other than the ordinary export of your own Customer Data;
• use the service, or information gained from it, to build or assist a competing product, or to benchmark it for publication without our written consent;
• attempt to extract system prompts, instructions, or configuration through the Coach or any other interface, or circumvent rate limits, access controls, or organization scoping;
• resell, sublicense, or provide the service to a third party as a service bureau, or share seats or credentials outside your organization;
• upload malicious code, or content you have no right to upload;
• use the service to violate law, infringe rights, or unlawfully surveil workers;
• probe, scan, or stress-test the service without our written permission — if you find a vulnerability, tell us at hello@floorcoach.ai.

We may suspend access without notice where continued use presents a security risk, a legal risk, or a risk to other customers. We will tell you why and restore access as soon as the cause is resolved.

7. Feedback

If you send us suggestions, feature requests, or comments about the service (“Feedback”), you grant Royer LLC a perpetual, irrevocable, worldwide, royalty-free license to use and commercialize it without restriction or obligation to you. Feedback is given voluntarily and is not your Confidential Information. This does not give us any right to your Customer Data.

8. Our intellectual property

We own the service and everything in it other than your Customer Data — the software, interfaces, workflow templates we supply, the curated regulatory corpus and its arrangement and tagging, the Coach’s prompts and retrieval design, documentation, and the FloorCoach™ and PickProof™ names and logos. You get a non-exclusive, non-transferable right to use the service during your subscription, and nothing more.

Regulatory text itself is public. Our selection, chunking, verification, tagging, and citation of it is not.

9. Fees and billing

Pricing is per site, per month, with workers at that site included. Current pricing and any founding-customer terms are those stated on our site or in your order form at the time you subscribe.

• Payments are processed by Stripe. We do not receive or store your full card number.
• Subscriptions renew automatically for successive terms until cancelled. Cancel before the renewal date to avoid the next term’s charge.
• Fees are exclusive of taxes; you are responsible for applicable taxes other than taxes on our income.
• Fees already paid are non-refundable except where these terms or applicable law say otherwise.
• We may change pricing for a renewal term with at least 30 days’ notice before that term begins. A discounted or founding rate applies for the period stated in your offer.
• If an invoice is unpaid more than 15 days after notice, we may suspend the service.

10. Term, termination, and your data on exit

This agreement runs while you have an active subscription. Either of us may terminate for material breach if the breach is not cured within 30 days of written notice. You may cancel at any time, effective at the end of your current term.

On termination you can take your records with you. The service provides export of your Customer Data in common formats (CSV, XLSX, and assembled audit packs) while your account is active. Export before your access ends. On written request within 30 days of termination we will make a reasonable effort to provide an export of Customer Data still in our systems.

After that window we may delete Customer Data. Deletion timing and residual backup copies are described in the Privacy Policy. Sections that by their nature should survive termination — data ownership, our intellectual property, feedback, confidentiality, disclaimers, liability, indemnity, and governing law — survive it.

11. Confidentiality

Each of us may learn non-public information from the other. Each will protect the other’s confidential information with at least reasonable care, use it only to perform under this agreement, and disclose it only to people and providers who need it and are bound to comparable obligations. This does not apply to information that is public, already known, or independently developed, and does not prevent disclosure required by law — where we will give you notice if we are permitted to.

12. Availability and support

We aim for high availability and monitor errors in production, but we do not currently offer a contractual uptime SLA or service credits, and we say so rather than imply a commitment we have not made. Planned maintenance is scheduled outside peak floor hours where we can.

The mobile experience is built to keep working through connectivity gaps and to sync when the connection returns. Offline capability is a design goal, not a guarantee against data loss on a device that fails before syncing.

Support is by email at hello@floorcoach.ai. Founding-customer and design-partner arrangements may include additional support commitments in writing.

13. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care and in accordance with these terms.

Otherwise, the service is provided “as is” and “as available.” To the fullest extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that AI-generated output or retrieved regulatory text will be accurate, complete, or current.

14. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility.

Each party’s total aggregate liability arising out of or relating to this agreement is limited to the fees you paid to us in the twelve months immediately preceding the event giving rise to the claim.

These limits do not apply to your payment obligations, to either party’s breach of the other’s intellectual property rights, or to liability that cannot be limited by law — including, in some jurisdictions, liability for fraud, gross negligence, or willful misconduct. Some jurisdictions do not allow certain exclusions, in which case they apply only to the extent permitted.

The allocation of risk in this section is a fundamental basis of the bargain and reflects the price of the service.

15. Indemnification

We will defend youagainst a third-party claim that the service, used as permitted, infringes that party’s US intellectual property rights, and pay damages finally awarded or agreed in settlement. If the service becomes subject to such a claim, we may modify it, obtain a license, or terminate the affected subscription with a pro-rata refund. This does not cover claims arising from your Customer Data, your modifications, or use outside this agreement.

You will defend us against a third-party claim arising from your Customer Data, from your use of the service in violation of this agreement or law, or from your employment or labor obligations to your workers, and pay damages finally awarded or agreed in settlement.

In each case the indemnified party must give prompt notice, allow the indemnifying party to control the defense, and provide reasonable cooperation.

16. Changes to these terms

We may update these terms. For material changes we will give notice to account administrators by email or in the application at least 30 days before they take effect, and update the date at the top of this page. Continued use after the effective date means acceptance. If you do not accept a material change, you may terminate before it takes effect and receive a pro-rata refund of prepaid fees for the unused remainder of your term.

17. Governing law and disputes

This agreement is governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state and federal courts located in Fulton County, Georgia, and each party consents to personal jurisdiction there.

Before filing, the parties will attempt in good faith to resolve the dispute by discussion between people with authority to settle it, for at least 30 days after written notice. This does not delay either party from seeking injunctive relief to protect intellectual property or confidential information.

18. General

• Assignment. Neither party may assign this agreement without the other’s written consent, except to a successor in a merger or sale of substantially all assets, on notice.
• Subprocessors. We use third-party providers to operate the service. They are listed in the Privacy Policy and are bound to protect Customer Data. We remain responsible for their performance.
• Publicity. We will not use your name or logo as a customer reference without your written consent.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• Notices. To us: hello@floorcoach.ai. To you: the email addresses of your account administrators.
• Severability and waiver. If a provision is unenforceable, the rest stands. A failure to enforce is not a waiver.
• Independent parties. Nothing creates a partnership, joint venture, employment, or agency relationship.
• Entire agreement. These terms, the Privacy Policy, and any signed order form are the entire agreement between us on this subject and supersede prior discussions.