When the claim comes in, you have the frame.
SettleShot™ is a fixed camera at a point where product pauses: the pack bench, the stretch wrapper, the receiving scale, the staging lane. A barcode held steady starts the cycle. Motion followed by stillness ends it. Two timestamped frames, bound to the order, pallet, case or load — captured without anyone touching the screen.
The camera watches for a barcode held stable across consecutive frames and saves that frame as the identifier. Then it waits for motion — the tote landing, the turntable turning, the case set on the scale — and for the scene to go still. When it does, it saves the second frame. Set per station, it keeps the sharpest frame from the moment of settling and rejects one that is too dark or too blurred so the operator re-presents. If nothing settles, a capture button appears. Then it re-arms itself for the next item.
Thresholds, timings and image quality are set per station. A station can have more than one camera; each saves its own frame to the same cycle.
A phone or tablet on a fixed mount, pointed at the spot where the product stops. Four placements run on the cycle above today.
The picker shows the pick ticket; the camera reads it. The tote lands, the scene settles, the frame is saved against the order number.
“The carton was short.” The bin frame and its timestamp.
Show the pallet tag to the camera before the wrap starts. The turntable is motion; the stop is stillness. The frame is the finished pallet as it left the wrapper, against the pallet ID.
“The pallet arrived out of spec.” The frame from the moment it was wrapped.
Show the case label, set the case on the scale. When the case and the display are still, one frame holds both: the label and the reading. SettleShot photographs the reading; it does not read it.
“The weight was short.” The frame with the case and the display in it.
Show the load sheet to a tablet at the lane mouth, step clear, and the settled lane is saved against the load ID. That capture time is your “load was ready” timestamp; your BOL run carries the pickup time.
“The driver waited two hours.” “The load wasn’t ready.” The two timestamps.
Every cycle lands in a review screen by station, identifier and day, and in the same submission stream as your other floor records, so it shows up in dashboards and exports to CSV or XLSX when a claim needs backup. Frames are stored privately and served through expiring links.
Offline like everything else: cycles queue on the device and sync on reconnect.
Food-grade distribution and 3PL floors. The shipping lead answering a chargeback, the receiving lead on protein and produce who wants the weight and the label in one frame, and the ops manager who wants “ready at 14:10” on record before the detention invoice arrives.
SettleShot records; it does not judge. No item matching, no automated pass or fail, no reading of a scale or a label — it photographs them, and a person reads the frame in five seconds.